Frequently Asked Questions
Questions & Answers
things you may need to know
Questions & Answers
You have both options – You may choose to host the Solution in-house, or we offer a secured hosting environment.
Our engineers & former NERC auditors have broken down each NERC Standard & Requirement into: 1) What is NERC requiring you do to – The Directive, and 2) What is acceptable evidence – The Fulfillment. Our Directives & Fulfillments truly guide your compliance process. The Fulfillment is a unique data element that can easily be tracked & reported on throughout our system.
We have excellent after delivery support just a phone call or message away. We are in this together! Ask your sales rep for more information.
Yes we do. All services are performed by our sister company; Epoch Technical Solutions. Gives us a call to get started. For more information: visit Epoch
Our offices are open Monday – Friday: 8:00 am – 5:00 pm.
We are closed most major holidays.
Implementation of a new system can take some time. There is evidence to populate, events and controls to build, etc. We would love to assist you in getting your system up and running. Give us a call or visit Epoch Technical Solutions for more information.
Of course! We offer a variety of means to train users on our software solutions. For more information click here.
Our products are offered in a variety of ways to meet the needs of any sized utility. The best way to determine what you need is to give us a call and arrange a demonstration.
our team of experts are here for you
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Thank you for your interest in Towerline Software.